Bug #24042: Candlepin is permanently in Suspend mode, can not find any error messages, restart server/service does not help - Katello - Foreman

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Bug #24042

closed

Candlepin is permanently in Suspend mode, can not find any error messages, restart server/service does not help

Added by Andrej Krüger almost 6 years ago. Updated almost 6 years ago.

Status:

Closed

Priority:

Normal

Assignee:

Category:

Target version:

Difficulty:

Triaged:

Yes

Bugzilla link:

Pull request:

Fixed in Releases:

Found in Releases:

Katello 3.5.2

Red Hat JIRA:

Description

Registering new content hosts is not possible anymore, updates are not possible because of the same error message.

Oops, we're sorry but something went wrong Katello::Resources::Candlepin::Owner: 503 Service Unavailable {"displayMessage":"Candlepin is in Suspend mode, please check /status resource to get more details","requestUuid":"59e94d1d-0ffa-4cff-a43c-ecc8087b4e58"} (GET /candlepin/owners/<organisation>)

If you feel this is an error with Foreman itself, please open a new issue with Foreman ticketing system, You would probably need to attach the Full trace , relevant log entries, and it is highly recommended to also attach the foreman-debug output.
RestClient::ServiceUnavailable
Katello::Resources::Candlepin::Owner: 503 Service Unavailable {"displayMessage":"Candlepin is in Suspend mode, please check /status resource to get more details","requestUuid":"59e94d1d-0ffa-4cff-a43c-ecc8087b4e58"} (GET /candlepin/owners/<organisation>)
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/opt/rh/rh-ruby22/root/usr/share/ruby/net/http.rb:853:in `start'
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/opt/theforeman/tfm/root/usr/share/gems/gems/katello-3.5.2/app/lib/katello/http_resource.rb:84:in `get'
/opt/theforeman/tfm/root/usr/share/gems/gems/katello-3.5.2/app/lib/katello/resources/candlepin.rb:410:in `find'
/opt/theforeman/tfm/root/usr/share/gems/gems/katello-3.5.2/app/models/katello/glue/candlepin/owner.rb:24:in `owner_details'
/opt/theforeman/tfm/root/usr/share/gems/gems/katello-3.5.2/app/models/katello/glue/candlepin/owner.rb:38:in `content_access_mode'
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/opt/rh/sclo-ror42/root/usr/share/gems/gems/activerecord-4.2.5.1/lib/active_record/railties/controller_runtime.rb:18:in `process_action'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/actionpack-4.2.5.1/lib/abstract_controller/base.rb:137:in `process'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/actionview-4.2.5.1/lib/action_view/rendering.rb:30:in `process'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/actionpack-4.2.5.1/lib/action_controller/metal.rb:196:in `dispatch'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/actionpack-4.2.5.1/lib/action_controller/metal/rack_delegation.rb:13:in `dispatch'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/actionpack-4.2.5.1/lib/action_controller/metal.rb:237:in `block in action'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/actionpack-4.2.5.1/lib/action_dispatch/routing/route_set.rb:74:in `call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/actionpack-4.2.5.1/lib/action_dispatch/routing/route_set.rb:74:in `dispatch'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/actionpack-4.2.5.1/lib/action_dispatch/routing/route_set.rb:43:in `serve'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/actionpack-4.2.5.1/lib/action_dispatch/routing/mapper.rb:49:in `serve'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/actionpack-4.2.5.1/lib/action_dispatch/journey/router.rb:43:in `block in serve'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/actionpack-4.2.5.1/lib/action_dispatch/journey/router.rb:30:in `each'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/actionpack-4.2.5.1/lib/action_dispatch/journey/router.rb:30:in `serve'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/actionpack-4.2.5.1/lib/action_dispatch/routing/route_set.rb:815:in `call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/actionpack-4.2.5.1/lib/action_dispatch/middleware/static.rb:116:in `call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/actionpack-4.2.5.1/lib/action_dispatch/middleware/static.rb:116:in `call'
/opt/theforeman/tfm/root/usr/share/gems/gems/apipie-rails-0.5.6/lib/apipie/static_dispatcher.rb:65:in `call'
/opt/theforeman/tfm/root/usr/share/gems/gems/apipie-rails-0.5.6/lib/apipie/extractor/recorder.rb:136:in `call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/actionpack-4.2.5.1/lib/action_dispatch/middleware/static.rb:116:in `call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/actionpack-4.2.5.1/lib/action_dispatch/middleware/static.rb:116:in `call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/actionpack-4.2.5.1/lib/action_dispatch/middleware/static.rb:116:in `call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/actionpack-4.2.5.1/lib/action_dispatch/middleware/static.rb:116:in `call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/actionpack-4.2.5.1/lib/action_dispatch/middleware/static.rb:116:in `call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/actionpack-4.2.5.1/lib/action_dispatch/middleware/static.rb:116:in `call'
/opt/theforeman/tfm/root/usr/share/gems/gems/apipie-rails-0.5.6/lib/apipie/middleware/checksum_in_headers.rb:27:in `call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/rack-1.6.2/lib/rack/etag.rb:24:in `call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/rack-1.6.2/lib/rack/conditionalget.rb:25:in `call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/rack-1.6.2/lib/rack/head.rb:13:in `call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/actionpack-4.2.5.1/lib/action_dispatch/middleware/params_parser.rb:27:in `call'
/opt/theforeman/tfm/root/usr/share/gems/gems/katello-3.5.2/lib/katello/params_parser_wrapper.rb:12:in `call'
/usr/share/foreman/lib/middleware/catch_json_parse_errors.rb:8:in `call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/actionpack-4.2.5.1/lib/action_dispatch/middleware/flash.rb:260:in `call'
/usr/share/foreman/lib/middleware/session_safe_logging.rb:17:in `call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/rack-1.6.2/lib/rack/session/abstract/id.rb:225:in `context'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/rack-1.6.2/lib/rack/session/abstract/id.rb:220:in `call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/actionpack-4.2.5.1/lib/action_dispatch/middleware/cookies.rb:560:in `call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/activerecord-4.2.5.1/lib/active_record/query_cache.rb:36:in `call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/activerecord-4.2.5.1/lib/active_record/connection_adapters/abstract/connection_pool.rb:653:in `call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/actionpack-4.2.5.1/lib/action_dispatch/middleware/callbacks.rb:29:in `block in call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/activesupport-4.2.5.1/lib/active_support/callbacks.rb:88:in `__run_callbacks__'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/activesupport-4.2.5.1/lib/active_support/callbacks.rb:778:in `_run_call_callbacks'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/activesupport-4.2.5.1/lib/active_support/callbacks.rb:81:in `run_callbacks'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/actionpack-4.2.5.1/lib/action_dispatch/middleware/callbacks.rb:27:in `call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/actionpack-4.2.5.1/lib/action_dispatch/middleware/remote_ip.rb:78:in `call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/actionpack-4.2.5.1/lib/action_dispatch/middleware/debug_exceptions.rb:17:in `call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/actionpack-4.2.5.1/lib/action_dispatch/middleware/show_exceptions.rb:30:in `call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/railties-4.2.5.1/lib/rails/rack/logger.rb:38:in `call_app'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/railties-4.2.5.1/lib/rails/rack/logger.rb:22:in `call'
/opt/theforeman/tfm/root/usr/share/gems/gems/sprockets-rails-3.2.0/lib/sprockets/rails/quiet_assets.rb:13:in `call'
/usr/share/foreman/lib/middleware/tagged_logging.rb:18:in `call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/actionpack-4.2.5.1/lib/action_dispatch/middleware/request_id.rb:21:in `call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/rack-1.6.2/lib/rack/methodoverride.rb:22:in `call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/rack-1.6.2/lib/rack/runtime.rb:18:in `call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/activesupport-4.2.5.1/lib/active_support/cache/strategy/local_cache_middleware.rb:28:in `call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/actionpack-4.2.5.1/lib/action_dispatch/middleware/static.rb:116:in `call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/rack-1.6.2/lib/rack/sendfile.rb:113:in `call'
/opt/theforeman/tfm/root/usr/share/gems/gems/secure_headers-3.4.1/lib/secure_headers/middleware.rb:12:in `call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/railties-4.2.5.1/lib/rails/engine.rb:518:in `call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/railties-4.2.5.1/lib/rails/application.rb:165:in `call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/railties-4.2.5.1/lib/rails/railtie.rb:194:in `public_send'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/railties-4.2.5.1/lib/rails/railtie.rb:194:in `method_missing'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/rack-1.6.2/lib/rack/urlmap.rb:66:in `block in call'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/rack-1.6.2/lib/rack/urlmap.rb:50:in `each'
/opt/rh/sclo-ror42/root/usr/share/gems/gems/rack-1.6.2/lib/rack/urlmap.rb:50:in `call'
/usr/share/passenger/phusion_passenger/rack/thread_handler_extension.rb:74:in `process_request'
/usr/share/passenger/phusion_passenger/request_handler/thread_handler.rb:141:in `accept_and_process_next_request'
/usr/share/passenger/phusion_passenger/request_handler/thread_handler.rb:109:in `main_loop'
/usr/share/passenger/phusion_passenger/request_handler.rb:455:in `block (3 levels) in start_threads'
/opt/theforeman/tfm/root/usr/share/gems/gems/logging-1.8.2/lib/logging/diagnostic_context.rb:323:in `call'
/opt/theforeman/tfm/root/usr/share/gems/gems/logging-1.8.2/lib/logging/diagnostic_context.rb:323:in `block in create_with_logging_context'

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Updated by Andrej Krüger almost 6 years ago

Description updated (diff)

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Updated by Anonymous almost 6 years ago

Project changed from Foreman to Katello
Priority changed from Immediate to Normal

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Updated by Justin Sherrill almost 6 years ago

Can you run:

qpid-stat --ssl-certificate /etc/pki/katello/certs/java-client.crt --ssl-key /etc/pki/katello/private/java-client.key -b "amqps://$(hostname -f):5671" -q

and also try restarting foreman-tasks to see if that helps?

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Updated by Andrej Krüger almost 6 years ago

What temporary helped for me was adding:
default-queue-limit=0
in
/etc/qpid/qpidd.conf
and
candlepin.suspend_mode_enabled=false
in
/etc/candlepin/candlepin.conf

But I am not sure if this will last.

Restarting the tasks had not effect.

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